Privacy Policy

Privacy Policy (POPIA Compliant)

Last Updated: December 2025

At Maru Sewing Patterns, we respect your privacy and are committed to protecting your personal information in accordance with the South African Protection of Personal Information Act (POPIA).

1. Information We Collect

When you make a purchase or interact with our website, we collect the following personal information:

Identity Information: Name and surname.
Contact Information: Email address and phone number.
Delivery Information: Physical street address for courier delivery via The Courier Guy.
Technical Data: IP address and cookies (standard website usage data).

2. How We Use Your Information

We process your personal information for the following specific purposes:

To fulfill and ship your orders.
To communicate with you regarding your order status or support queries.
To comply with South African tax and legal obligations.
(Only with your consent) To send you marketing updates about new pattern releases.

3. Sharing Your Data

We do not sell or rent your data to third parties. We only share your information with trusted service providers necessary to run our business:

The Courier Guy: To deliver your physical patterns.
Payment Processors: To securely process your Mastercard, Google Pay, or Apple Pay transactions.
Legal Authorities: Only if required by South African law.

4. Data Security

We take reasonable technical and organizational measures to secure your personal information against unauthorized access, loss, or destruction. While no system is 100% secure, we use industry-standard encryption for payments and secure platforms for data storage.

5. Your Rights

Under POPIA, you have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Ask us to update or correct inaccurate information.
Deletion: Request that we delete your data (provided we are not legally required to keep it for tax or record-keeping purposes).
Objection: Opt-out of any direct marketing at any time by clicking "Unsubscribe" or emailing us.

6. Contact Our Information Officer

If you have any questions about this policy or how we handle your data, please contact:

Name: Mascha